Our Policies

Your appointments are very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary: therefore, we respectfully request at least 24 hours notice for cancellations.

All guests who cancel within the 24-hour cancellation period will be subject to a 40% fee. All guests that "no call/no show" to any appointment will be subject to a 50% fee and will be required to leave a 50% deposit for future services. This deposit is non-refundable in the event of a cancellation within the requested 24-hour time frame. 

Out of respect for our guests, services for clients arriving more than 15 minutes late without contacting their service provider will be considered a "no call/no show" and will be charged accordingly and no services will be rendered. We reserve the right to cancel or modify your services as needed for illness or emergency.

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Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 & 24 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a cancellation fee will apply.